If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 30 days of receiving your order for a refund of your costs as long as the merchandise is in fully resalable condition (no damage, no stains, no wear and tear). All returns must have its original packaging with freight prepaid and insured. All returns will be assessed the industry standard 25% restocking fee. Returns must be made within 15 days of "Return Authorization" date. If another item was bundled with your purchase, you must return this bundled item as well. If bundled item is not returned, the client will be refunded less the sale price of the bundled item. The only exception to this policy includes custom orders and special orders which are non-refundable.

Any returns must be noted with a full description on the front of the manifest or bill of lading in order to be recognized as valid. Prior to any returns, customer must contact RuksLiving.com at 877-374-RUKS (7857).

In the event you cancel your item while en route or if the package is considered "undeliverable" by the freight company at destination, you will be responsible for all shipping and handling cost back to the warehouse . Your credit card will be refunded minus the shipping cost plus a 25% restocking fee once it has been inspected at the warehouse.

In the event that your product arrives damaged from the freight company, you immediately write down any and all "EXCEPTIONS" on the Delivery Receipt. Please do this prior to the carrier leaving. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver), or (2) refuse the product and have it sent back to the manufacturer. It is best to document any problems with a digital camera if possible. If you wish to decline a replacement, a 25% restocking fee will be assessed once the item has been received by the warehouse.

After 30 days, it is the responsibility of the manufacturer(s) to replace or repair your purchase against manufacturer's defect. We will be pleased to give you any of our manufacturers contact information concerning any warranty issues. Please e-mail or call us at 877-374-RUKS (7857).